Sales · Ops · Quality
v2Sales
Quality
Ops
Role-Based Dashboards
Instantly generate Sales, Quality and Operations dashboards using plain English instructions. OpticAll auto-builds tailored, enterprise-ready data visualizations.
OpticAll · Analytical Dashboards
OpticAll
Analytical Dashboards
OpticAll Dashboard is an AI-powered conversational intelligence platform that converts customer calls, chats, and field interactions into real-time insights. Build dashboards, generate charts, and uncover trends using simple prompts.
Analytical Dashboards·Last 7 days · All channels360° View
CSAT
94%
+2.1% vs last week
AHT
3:42
−0:18 vs last week
FCR
88%
+4.3% vs last week
Volume
12.4K
+8.4% vs last week
Conversation Volume — 7 Day Trend
12,483↑ 8.4%
Channel Breakdown
Voice42%
Chat31%
Email18%
Other9%
AI Query
"sentiment by region last quarter"
95%
Conversation Analysis Accuracy
100+
Analytics and Expanding
28+
Languages Supported
Capabilities
Everything You Need to Capture Meetings
Generate chart
"sentiment by region last quarter"
Smart AI Chart Builder
Create WordClouds, heatmaps, trend lines, and comparison charts just by typing a prompt. OpticAll picks the smartest visualization automatically.
Drill down
- Region › North
- Sentiment › Negative
- Category › Billing
- Spike › Tue 14:00
Deep Drill-Down Analytics
Go from a trend to the root cause in seconds. Drill down by date, region, sentiment, category, or complaint type to uncover what's driving spikes.
Call Intelligence · 360°
Sentiment+0.72
Quality Score91 / 100
Fatality FlagNone
Transcript
Call Intelligence Explorer
Get a complete 360° view of every customer interaction — from caller details, sentiment, transcript, quality score, to agent metrics — all structured for instant analysis.
Agent Performance
A. Sharma
94
R. Menon
78
T. Sinha
61
P. Iyer
88
Agent Performance Analytics
Track agent scores, error patterns, Fatality Score, call handling quality, and communication proficiency to highlight coaching needs and reduce escalations.
Layout Builder
2.4k
CALLS
Customizable, Export-Ready Layout
Rearrange widgets, switch layouts, resize charts, and export reports effortlessly.
Benefits we offer
Benefits That Drive Impact
360° Customer Intelligence
Get a complete view of customer behavior, call patterns, geographic trends, complaint drivers, sentiment shifts, and engagement insights — all in one AI-powered dashboard.
Faster, Data-Driven Decision Making
Move from raw conversations to actionable decisions in minutes, not weeks.
Elevate Agent Performance & Quality
Identify what your top performers do differently and replicate it across the team.
Stronger Alignment Across Teams
A single source of truth keeps Sales, CX, and Operations rowing the same direction.
Enterprise-Grade Data Security
Encryption, role-based access, and compliance baked in by default.
In their words
Trusted by teams shipping
serious conversation work.
Frequently asked
Questions, answered.
The short version. For anything else, the team is one message away.
01What is OpticAll and how is it different from a standard call analytics tool?
What is OpticAll and how is it different from a standard call analytics tool?
OpticAll is an enterprise communications intelligence platform that captures, transcribes, and analyzes interactions across voice, digital, and in-person channels — then routes actionable signal to the teams and systems that need it. Unlike point analytics tools that cover a single channel, OpticAll operates end-to-end under a unified schema: capture, understanding, automation, and reporting in one platform.
02How many languages and channels are supported?
How many languages and channels are supported?
OpticAll supports over 58 languages and dialects for real-time transcription, including code-switched conversations common in multilingual markets. Channels include inbound and outbound voice, web chat, messaging apps, email, and in-person sessions captured via mobile or dedicated room hardware.
03Can OpticAll work offline for in-person conversations?
Can OpticAll work offline for in-person conversations?
Yes. Field teams can capture conversations on mobile or desktop without an active connection. Recordings, metadata, and consent context sync securely the moment connectivity is restored, and the conversation enters the same analytics pipeline as any other channel.
04How does OpticAll handle data security and regulatory compliance?
How does OpticAll handle data security and regulatory compliance?
The platform is operated under ISO 27001 and is aligned with GDPR, SOC 2 Type II, and HIPAA requirements. Enterprise plans include customer-managed encryption keys, regional data residency, granular role-based access controls, and full audit trails.
05How long does it take to deploy OpticAll into an existing contact center?
How long does it take to deploy OpticAll into an existing contact center?
Standard deployments connect to your telephony, CRM, and helpdesk within two to four weeks, with vertical-tuned templates available on day one. Custom models, taxonomies, and live agent assist flows typically reach production within a quarter.
06Does OpticAll integrate with the tools my team already uses?
Does OpticAll integrate with the tools my team already uses?
OpticAll ships with native integrations for major contact center platforms, CRMs (Salesforce, HubSpot, Dynamics 365), helpdesks (Zendesk, Freshdesk, ServiceNow), and data warehouses (Snowflake, BigQuery, Databricks). A documented REST and event API covers everything else.
Ready to transform your conversation intelligence?
Book a 30-minute working session with our solutions team. Bring a real conversation — we will show you the signal hiding in it.
58+ languages 30-min session